FAQ
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our collection, select your items, choose your size, and add to cart. When you're ready, click the cart icon and proceed to checkout.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely through our payment provider.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within Canada. Express shipping options are available at checkout.
Do you ship internationally?
Currently, we ship within Canada. International shipping options may be available in the future.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Sizing & Fit
How do I find my size?
Check our size guide on each product page for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit. See Size chart
What if the item doesn't fit?
We offer exchanges and returns within 30 days of purchase. Items must be unworn with tags attached.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
How do I start a return or exchange?
Contact our customer service team with your order number, and we'll provide you with return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Product Care
How should I care for my clothing?
Always check the care label on each garment. Most items can be machine washed cold and hung to dry for best results.
How do I care for accessories?
Store accessories in a cool, dry place. For specific care instructions, refer to the product description or contact us.
Contact Us
How can I reach customer service?
You can reach us through our contact page, email, or social media channels. We typically respond within 24 hours.